๐ Support
How can we help?
Over 20 answers grouped by topic. Can't find yours? Write to us โ we usually reply within {{DELETION_SLA_DAYS}} business days, often much faster.
๐ Getting started
How do I create my first space?
On first launch, choose "Create a space", give it a name and pick Home ๐ or Work ๐ผ mode. You automatically become admin of that space.
Do I need to choose Home or Work right away?
Yes, the choice is made when creating the space and sets the vocabulary used (Points or Credits). The mechanics stay identical either way.
Does the app work without an internet connection?
A connection is needed to sync activity between your space's members in real time: taking missions, purchases, activity log.
๐ฅ Spaces & invitations
How do I invite someone to my space?
From the space, share the invite code (e.g. HOME42) or the link generated by the app. The invited person just has to open it.
How do I join a space with a code?
In the app, go to "Join a space" and enter the code you received. Your request is sent to existing members for approval.
Who approves new join requests?
Any member already in the space can approve a join request. It shows up in real time in the Activity tab.
How do I change the administrator?
An admin can transfer administration to another member from the space's settings, promote or remove a member, or delete the space entirely.
๐ Missions & points
How does a mission's value drop?
The creator sets a starting price, a decay per step and a decay interval (from 1 minute to 24h). The value drops automatically as long as nobody takes the mission, until it turns negative if it "rots".
What's a "scheduled" mission?
Its value stays fixed until the planned date or time slot (Morning, Midday, Afternoon, Evening). Decay only starts from that point.
How does sharing a mission between multiple people work?
Several members can take a mission together; the earned points are automatically split between them.
What's XP, and how is it different from points?
Points are a currency you spend in the shop and that resets every week. XP measures your consistency: it never drops, and every completed mission earns you the same XP whether it's worth 3 or 30 points.
Why are my points reset every Monday?
Every Monday at 00:00 (local time), the spendable balance resets to zero and unspent points convert to XP at a 1:1 rate. It's intentional: it encourages spending rather than hoarding for nothing.
๐ Shop
Who decides which rewards are available?
Any member of the space can create a reward (subject to whatever internal rules you set). The app shows guardrails if the price seems off.
What happens when a reward's stock runs out?
It becomes unavailable until an admin restocks it or creates a new one. Some rewards have unlimited stock.
Can I cancel a reward purchase?
This isn't automated in the app; talk directly to your space's members, who can manually adjust the balance if needed.
๐ Subscription
What's the difference between Pro and Family?
Family includes everything in Pro, plus Parent / Kid mode ๐งธ. Full details on the pricing page.
Is one subscriber enough for the whole space?
Yes: if the space's admin is Premium, the whole space benefits from the expanded limits. Other members don't pay anything, but keep their ads and hidden statistics.
How do I cancel my subscription?
From your App Store (iPhone) or Google Play (Android) account settings, at least 24h before the renewal date. Details on the pricing page.
๐ Account & data
How do I change my email address?
From Profile โ Settings โ Account. A verification email is sent to the new address.
How do I delete my account?
From the app (Profile โ Settings โ Delete my account) or via the public deletion form if you no longer have the app.
Is my data shared with third parties?
Only with the processors necessary for the service to run (hosting, advertising, subscription management). Details in our privacy policy.
Can I get my data before deleting my account?
Write to us at {{CONTACT_EMAIL}} before starting the deletion: we'll send you a data export whenever possible.
๐ ๏ธ Technical issues
The app crashes or won't sync, what do I do?
Check your connection, force-quit the app then reopen it. If it persists, write to us with your phone model and the app version.
I'm not getting notifications, why?
Check that notifications are allowed for Clinchy in your phone's settings, and enabled in the app's preferences.
I got a new phone, how do I find my space again?
Sign in with the same account (email or Google) on your new phone: all your spaces, points and XP are tied to your account, not the device.
Another question?
Write to us, we usually reply within {{DELETION_SLA_DAYS}} business days.