⚠️ Compliance page

Delete your Clinchy account

App Clinchy, published by {{PUBLISHER_NAME}}. This page is publicly accessible, without login and without the app installed, in line with Apple's and Google's requirements.

📱 From the app 🌐 From the web 🗑️ What gets deleted 📦 What's kept 👑 Subscriptions 🔑 Sole admin of a space

Method 1 — from the app (fastest)

Open your Profile

From the main screen, tap your avatar at the top of the app.

Go to Settings

Then scroll down to the "Account" section.

Tap "Delete my account"

You may be asked to sign in again if your session is old, for security reasons.

Type "DELETE" and confirm

Deletion is immediate and irreversible.

Method 2 — from the web (if you no longer have the app)

Fill out this form to request your account's deletion. We process requests within {{DELETION_SLA_DAYS}} days and send you a confirmation email once the deletion is complete.

Email linked to your account

Please enter a valid email address.

First name (optional)

Reason (optional)

I understand this deletion is permanent and irreversible, and that it removes my points, XP, level and history.

Please confirm you understand before continuing.

Your request is ready. Your email client will open with the pre-filled message addressed to {{CONTACT_EMAIL}}. If it doesn't open, copy the message below and send it yourself.

Request number to keep:

CLY-…

…

Open my email client

What gets deleted

Your account and its identifier
Your profile and photo
Your points, XP, streak and level
Your mission and shop purchase history
Your membership in every space
Your preferences (theme, language, notifications)

What's kept, and why

Some data survives your account's deletion, for specific reasons:

Shared space content: the collective history (completed missions, activity) stays visible to other members, but your name is replaced with "Someone" — we anonymize rather than punch holes in the rest of the group's history.
Billing records: kept for the duration of the applicable legal and accounting obligation.
Anonymized technical logs: kept for security and abuse-prevention purposes.

Maximum retention period for this residual data: {{RETENTION_MONTHS}} months.

⚠️ Deleting your account does not cancel your subscription

Deleting your Clinchy account does not cancel an ongoing Pro or Family subscription: Apple and Google keep billing it until it's cancelled separately.

On iPhone: Settings → [your name] → Subscriptions → Clinchy → Cancel Subscription.
On Android: Google Play Store → Menu → Payments & subscriptions → Subscriptions → Clinchy → Cancel.

Are you the sole admin of a space?

Before deleting your account, think about your space: if you're its only administrator, appoint a successor (promote another member to admin from the space's settings) or delete the space yourself. Otherwise, other members could lose access to the shared history.

Contact

A question before you decide? Write to us at {{CONTACT_EMAIL}} — we'd rather help you fix a problem than see you go.